The Obama administration’s education department plans to email approximately 3.5 million borrowers of federal student loans over the next month, in an effort to boost enrollment in the government’s income-based repayment programs. The department will be sending emails, starting this month and continuing through December, to a range of borrowers that they think will benefit from enrolling in the program.
“The campaign will target borrowers whose grace periods will end soon, borrowers who have fallen behind on their student loan payments, borrowers with higher-than-average debts, and borrowers in deferment or forbearance because of financial hardship or unemployment,” Brenda Wensil, the chief customer experience officer for federal student aid, wrote in a notice posted online Friday.
One target category of borrowers appears to be those who are in a grace period and owe more than $25,000, the sample email text indicated. Though a department spokesperson declined to comment on which other borrowers would be targeted, the spokesman, Stephen Spector, said more details would be announced later in the week.
The campaign is a part of Obama’s higher education reform plan unveiled in August, which more controversially included a plan to issue college ratings based on affordability and student graduation employment outcome, as well as numerous other factors.
Despite previous attempts by the administration to promote the income-based programs and ease the application process, enrollment remains low. Fewer than 7 percent of federal direct loan borrowers whose loans were in repayment had enrolled in an income-based repayment plan by June 30 of this year, according to the department’s data.
Consumer and borrower advocates praised the new outreach program, but said that the administration has much more work to do as far as enrollment in income-based repayment programs.
“This is a hugely positive step towards making sure that people how need to know and might benefit from these income-based programs are getting the information they need,” said Lauren Asher, the president of the Institute for College Access and Success. “We’re happy to see this is moving forward.”
via Matthew Altier http://matthewaltier.com/2013/11/04/education-dept-to-email-3-5-million-borrowers-of-federal-student-loans/